Return Policy:

All of our products are made to order specifically for each of our customers. Because of this, we can only accept exchanges within 14 days of the item being delivered for the following reasons:

• Damaged item
• Misprinted item
• Incorrect size sent by us
• Incorrect item sent by us
• Incorrect color sent by us
• Manufacturing defect 

We cannot offer returns for mistakes made outside of our control which can include the following:

• General preference issues
• Wrong size selection
• Wrong color selection
• Wrong address entered at check out
• Change of mind
• No longer wanting the item

* Please note that due to monitor and device screen variations some colors may appear different in person than on a screen.

How to begin a return:

Please contact us at orders@birdsair.com within the 14 day period and include:

• Your order number
• Your full name
• Your email address
• Description of the issue
• A clear photo of the received defective or incorrect product laid on a flat surface where the issue is clearly visible in the picture. If the issue has to do with sizing, please show the tag with the size clearly visible as well. If you have an issue with multiple of the exact same products please take a picture with all of the products included in one photo.

Please contact us within 14 days of delivery with any of the covered return policy reasons and we will either send you a replacement item or issue you a full refund. No hassle, no restocking fees, no return shipping, just a quick fix. 

Thank you for supporting our little corner of the internet. We value your business and appreciate your patience and understanding.

Warmly,
Birds & Air Team

Frequently Asked Questions (FAQs)

Q: Can I return or exchange my item if I ordered the wrong size?

A: Every item is made to order for each customer and therefore we cannot accept returns for an incorrectly ordered size. Similarly, we cannot accept returns for incorrectly ordered colors, style regrets or simply not wanting the item anymore. 

We have included sizing charts in every listing. Please double-check those size charts before hitting "add to cart"—they're there to be your best friend!

Q: When do you offer refunds or exchanges?

A: If we accidentally send the wrong size, color, or item, we will gladly issue a refund or send a replacement. Additionally, if an item arrives damaged, misprinted, or mismanufactured, we will also provide a refund or replacement.

In short, if it was our fault, we will refund or replace the item. 

Q: What if I receive an item that is slightly different from the preview on your website?

A: We take great care to ensure our product photos and models accurately reflect the sizing, shape, and fit of our clothing. However, lighting, fabric stretch, and differing device screens can make items appear slightly different. Minor variations aren't considered defects, but if it's a clear misprint (like your text is upside down or the colors are wildly off), please let us know—we'll make it right.

Q: How long do I have to report a problem?

A: Give us a heads-up within 14 days of when your package is delivered to your doorstep. After that, it's more difficult for us to make it right. Sooner is always better. Email us at orders@birdsair.com.

Q: Do you offer refunds for lost or delayed packages?

A: Once a package leaves our manufacturer, we have very little control over the situation. If your package is lost, we can look on our end to verify that the address was correctly entered. If the address was entered incorrectly at checkout, unfortunately we cannot issue a refund. Please, please be sure to double check your address before submitting an order.

If the address was entered correctly and everything looks good on our end, we encourage you to check with your local post office - sometimes post offices will hold your package and you must physically go pick it up from the post office. If a package was truly lost, unfortunately we cannot be held responsible or liable for any packages once they have been shipped and subsequently lost. We also cannot offer refunds for package theft.

Shipping delays are usually due to the shipping carrier's delays—hang tight, let us know your concerns and we'll keep an eye on it with you.

For all shipping concerns please contact us at orders@birdsair.com. 

Q: Can I cancel my order after it's placed?

A: Production starts super fast (we're talking hours, not days), cancellations are not possible once the order is placed. If you have a concern, please email us at orders@birdsair.com.

Q: Why no returns like big retail stores?

A: We are a made to order business. Every item—every shirt, hoodie, towel, etc. is made fresh just for you. Because of this, we don't have a giant warehouse of extra inventory and therefore we can't make a simple, easy swap. This keeps the prices of our items lower as we don't have a warehouse full of inventory, but it does limit our ability to make quick exchanges. We totally understand if that means you're extra thoughtful with your picks. We appreciate you rolling with it!

We realize this policy is different from major retailers. If you feel you have a legitimate complaint even if it is not covered by our return policy, please email us and let us know: orders@birdsair.com. We want you to have a beautiful product and to have a good experience with our team. We will see what we can do. 

Q: Still have questions?

A: We're here! Email us anytime at orders@birdsair.com.  No question is too small.

Thanks for being part of the crew. Hope your new gear brings you as much joy as it brought us making it. ❤️

How can we help?